Foremost, we don’t like to see you go! However, we understand that many people use self storage on a temporary basis to get them through certain situations: buying and selling a home, downsizing, marriage/divorce, home remodelling, estate storage and so on. Whatever the reason for vacating your storage unit, there are some things you need to know and need to do to help make the moving out process smooth and easy.
Before vacating, you will need to notify Contain Your Stuff in writing or by calling us. As per your rental agreement, we require written notice prior to the date you plan to vacate. You can email or call – whichever is easiest for you. Be sure to include the date you plan to vacate, your full name and the unit number.
If your situation changes unexpectedly and the date you planned to vacate needs to move, simply let the us know as soon as you are able. You can call the office or send an email, We can then reschedule you for the new vacate date and update your file.
After you have given written notice of your intent to vacate, you need to make sure your storage unit is in the same condition as when you moved in. All items need to be removed, the unit should be swept out and any stains or spills need to be cleaned to the best of your ability to avoid any fees.
Be sure to remove your lock as well. Please remember, we do not have access to your unit at any time. If you leave a lock on the unit, we will need to remove it and you will be charged a lock cutting fee.
After you have emptied out all your belongings, swept and cleaned the unit and removed the lock, you can go!
We strive to make your self storage experience a great one, even when you are vacating. The only way to guarantee that is to ask for your feedback. It will only take a few minutes of your time, and the feedback we receive from you is vital to providing the best customer service to our tenants during all stages of the storage process.
We have several options for you to give feedback:
The whole process only takes a few minutes of your time. You can find the review link here.
Email us telling us how we did! We would love to know.
Lastly, we would like to thank you for choosing Contain Your Stuff Penticton for your storage needs! We hope that you enjoyed your stay with us and will come back when you have future storage needs.